Technical Solutions That Scale

We are a full-service professional services organization that provides technical writing, learning and communications, information technology (IT), and business planning services. Our team of experts has the knowledge and experience to help you achieve your goals.

Professional, Technical, & Advisory Services

Analysis

  • Requirements
  • Skill Gap

Training Delivery

  • Classroom (in person or virtual)
  • Coaching
  • Deskside
  • Desktop
  • Process
  • Compliance
  • Human Skills

Custom Learning Solutions 

  • Content Development (on-line or instructor-led)
  • Video / Animation
  • Technical and Medical Writing
  • Communications

Learning Management

  • Change Management
  • Program Management
  • Vendor Management
  • LMS Administration
  • Analytics

 
 

Project Planning
  • Business Requirements
  • Service Design Package
  • Configuration Requirements
  • Design Specification
  • Validations
  • System Requirements 
  • User Requirements 
  • Technical Installation Plan
  • Test Plan & Test Cases
  • System Access Plan
  • Service Build Plan
  • Document Management
  • Quality Plan
Project Reporting
  • Service Build
  • Transition Report
  • Decommissioning Plan
  • Decommissioning Report
  • Data Migration Plan
  • Data Migration Report
  • Third Party Audit Report
  • Quality Report
  • Test Report
  • Installation Report
  • System Release Notification
User & Technical Documentation
  • Change Control
  • Smart Controls
  • GxP
  • SOP
  • GSOP
  • Operations Manuals
  • Technical Manuals 
  • End User Manuals

Product Portfolio & Disease Education Presentations

  • Confirm data accuracy
  • Ensure medical appropriateness of content
  • Provide input on referencing
  • Ensure compliance with copyright laws
  • Understand legal & regulatory  requirements for developing medical information content

 Product Dossiers

  • Develop/update the Executive Summary
  • Summarize clinical trials and real world evidence studies
  • Create/update evidence tables
  • Conduct literature reviews
  • Referencing

Infographics

  • Confirm data accuracy
  • Ensure medical appropriateness of content
  • Provide input on referencing
  • Ensure compliance with copyright laws
  • Understand legal and regulatory requirements for developing medical information content

Time Management

Increase the amount of time available for internal IT staff to concentrate on strategic projects, short and long-term planning, and other IT infrastructure improvements.

Staffing Efficiencies

Allow for flexibility so IT staff can go on personal leave without sacrificing daily IT support and compromising end-user support.

Monitoring & Support

Provide “Peace of Mind” that any IT issues related to the covered systems will be addressed quickly, proactively, and without any delay using the most modern network, server, and desktop monitoring tools available.

Reporting

  • Agent KPI Scorecard
  • Agent Call Evaluation Form
  • Volume & Workload Distribution
  • Desk Occupancy & Forecasts
  • Dynamic Reporting

Dashboard Creation

  • Case Metrics Per Region
  • Call Metrics Per Region
  • Global Metrics

 Scheduling Optimization

  • Staffing Needs
  • Labor Laws
  • Workloads & Availability
  • Shift Preferences
  • Operations Research

BCP/DR Planning
  • Critical Systems Identification
  • Employee Communications
  • Media Communications
  • Escalation Plan Development
  • Communication Plan Development
  • Risk Management Assessment
  • And More! 
Crisis Management
  • Business Requirements
  • Staffing Requirements
  • Incident/Crisis Classification(S)
  • Crisis Response Planning Plan
  • Risk/Cost Benefit Analysis
  • LA/KPI Requirements
Deployment
  • Activation With LA/KPI Driven Response
  • Introductory Training
  • Quarterly Refresher Training
Crisis Management Close-Out
  • Ramp-Down Per Business Requirements
  • “Return To Normal Operations” Plan
  • Modification/Updating Of Crisis Management Plans
  • Post Event Training

Response Planning & Management

  • Standardized Response Development
  • Response Usage Reporting
  • Real-Time Exceptions Handling
  • Fixed & "Guidelines" Based Response Structuring

User-Generated Content Monitoring

  • Public UGC (comments, replies, mentions, etc)
  • Private UGC (direct messages, etc)
  • Owned Accounts
  • Paid Advertising Accounts
  • 3rd-Party (Influencer) Posts

Reporting

  • Account Activity
  • Standardized Reporting
  • Flexible Ad-Hoc Reporting
  • Campaign & Post Metrics
  • Agent Metrics
  • Community Concerns & Developing Issues

Systems Support

  • Native Interface Option
  • 3rd Party Activity Aggregator Software
  • System Design, Customization, & Implementation
  • Customer Relationship Management (CRM) Integration

Pharma Focus

  • Regulatory Oversight & Compliance
  • Regulatory Reporting
  • Adverse Event Handling

Global Issues

  • Multi-Language Support
  • 24/7 Monitoring Options
  • Custom Timezone Monitoring for Resource Management
  • General Data Protection Regulation (GDPR) & Data Privacy Adherence
  • Crisis Management Services

Tailored Globally, Integrated Seamlessly

We’re the experts that provide life science organizations the tools to properly and efficiently document processes, procedures, and responsibilities.

Connect Employees, Streamline Processes, Exceed Expectations

Two individuals wearing suits shaking hands.

Data-Driven & Customized

For tailored reports and custom dashboards that outline core business opportunities and allow you to visualize real-time metrics, partner with Alphanumeric. In-house solutions allow you to track the customer at scale.


Empower Patients & HCPs with Technology

See Success Story
Man smiling wearing a blue collared shirt smiling and speaking into a headset.

Integrated Solutions That Work

Designed to help our clients achieve complete end-user satisfaction and enhance workforce productivity, Alphanumeric is equipped to learn the ins and outs of your current systems and optimize them.


Scale Technology & Cybersecurity, Address Workforce Issues

See Success Story
Woman sitting down wearing a blue and white polka dot shirt looking at a laptop and smiling.

Expert Support for Technical Areas

Employed by a team of business analysts, technical authors, documentation specialists, and subject matter experts to help your business achieve its goals – it's at the heart of what we do.


Implementing STIR/SHAKEN in the Contact Center

See Success Story

Contact Us to Get Started