Contact Centers Designed for Life Sciences

We ensure you deliver the best customer experience, maintain compliance with regulatory guidelines and deliver medical information when and where it’s needed most. Expand the drop downs next to each Contact Center type to learn how we can help you Make Your Mark!

Supports HCPs, patients, and vendors regarding prescription medications.

  • Triage support structure
  • On-label & off-label
  • Recognition & documentation of Adverse Events (AE) & Product Quality Complaints (PQC)
  • Drug Content 
  • Fulfillment of HCP documentation requests
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Supports consumers and HCPs regarding prescription and Over the Counter (OTC) medication.  

  • On-label product information only
  • Recognition & documentation of AE & PQCs
  • Consumer support
  • Patient support
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Supports vaccine ordering, financial planning, and transactions.

  • Inbound calls for ordering/tracking of vaccine products
  • Order modification
  • Refunds/returns
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Supports follow-up for critical & non-critical AEs/Special Cases with HCPs, patients, & consumers on a global scale.

  • Reports on additional AEs/PQCs as identified for new patients as they arise
  • Triages to the appropriate Medical Information teams to support further queries from HCPs, patients, & consumers
  • Reports & provides documentation on a global setting to assist with AE reporting to health authorities as per regulatory guidelines
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  • Consumer Financial/Affordability Assistance
  • Coupon Program Management
  • Professional HCP Sample Program Management
  • Directory Assistance
  • Quality & Safety Monitoring & Reporting
  • Product Education
  • Disease State Education & Support
  • Product and Device Training
  • Adherence Program Development and Management
  • Written Correspondence
  • Content Development and Publishing
  • Social Media Community Management & Monitoring
  • Self-Service Solutions (IVR & Chatbot AI) Development and Management
  • Testimonial Capture
  • Consumer and HCP Fulfillment Processing
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Full-Service Contact Centers Deliver Medical Information

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Full-Service, Omnichannel Customer Response Services

Individual typing on a laptop.

Integrated Communication Strategies

  • Chatbot
  • Virtual Assistant
  • Telephony
  • Written
  • Email
  • Webform
  • SMS
  • Social Media

From Outdated Contact Center to Patient Engagement Machine

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Woman sitting on a couch wearing a blue collared shirt and glasses clicking on her phone.

Plan, Do, Check, Act

  • 24/7 Specialty Product Coverage
  • Call quality monitoring and collaboration
  • Continuous training of best practices
  • Iterative Model Ecosystem


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Focused Therapeutic Areas

  • Respiratory
  • Vaccines
  • Oncology
  • Immunology
  • HIV

Leveraging Subject Matter Experts to provide top patient care

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Alphanumeric in Action

Learn How We Launched A Medical Information Contact Center During a Pandemic

The Challenge
Train the entire medical information team at home and bring their mission-critical services live – 100% virtual was a first.

60+ Drugs
7 Therapeutic Areas
100% Virtual

The Results
By the end of quarter 1, we achieved:

97% CSAT Score
4% Reduction Rate

Read The Full Success Story

Make Your Mark with Operational Logistics Services

Scalable services designed to help you Make Your Mark on business operations, stakeholder engagement, and community partners.

Business Continuity Planning/Crisis Management
The technical, operational, and staffing support needed to respond quickly and efficiently to a variety of incidents and changing business requirements.

  • Incident Management
  • Response Plan Documentation
  • Staffing Requirements
  • Multi-Channel Deployment
  • Escalation Planning
External Expert Engagement

The proactive approach to fostering stronger external relationships to create longterm value for life science companies.

  • Due Diligence
  • Contracting
  • Documented Approvals
  • Conflict of Interest Checks
  • Payments
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Contact Us to Get Started