Contact Center Services

Alphanumeric’s Contact Center services evolve like the phases of the moon—illuminating the customer journey with precision, adaptability, and unwavering support. Whether fully remote or in-person, our services are fully customizable to meet the unique needs of Life Science and healthcare clients worldwide.

Just as the moon cycles through its phases, we align with our clients at every stage, ensuring seamless customer interactions that balance efficiency, compliance, and human connection. Our client-dedicated team of experienced Customer Service Agents is supported by real-world-tested technology, including AI, to enhance engagement and streamline communication.

With Quality and Empathy at the heart of each interaction, we guide every conversation toward brand loyalty—like the steady glow of the full moon, always shining for those who need it most.

Core Offerings

Patient & HCP Support

  • Patient Support Centers
  • Health Benefits Contact Centers
  • HCP Engagement Centers
  • HCP Outbound Engagement Centers
  • Telehealth & Virtual Care Support Centers
  • Consumer Support Centers

Scientific & Safety Support

  • Medical Information Centers
  • Pharmacovigilance Centers
  • Compliance & Regulatory Support Centers
  • Clinical Trial Application Support Centers

Commercial & Business Support

  • Sales & Marketing Support Centers
  • Life Sciences & Pharma Support Centers
  • Market Research & Survey Centers

General Support Services

  • Helpdesks

Technology Enhancements in Contact Centers

  • AI-Powered Chatbots & Virtual Assistants
  • Omnichannel Communication Platforms (voice, email, chat, social, SMS)
  • CRM & Knowledge Management Systems
  • Data Analytics & Reporting Tools
  • Cloud-Based Contact Center Solutions
  • Automation for Call Routing & Case Management
  • Secure Platforms for Regulatory Compliance

Training & Development for Agents

  •  Life Sciences & Pharma Industry Training
  • Pharmacovigilance & Safety Reporting Training
  • Medical & Scientific Information Training
  • Regulatory & Compliance Training
  • Patient Engagement & Empathy Training
  • Multichannel Communication Skills (phone, chat, email, social)
  • Technology & Tools Training (CRM, AI systems, etc.)
  • Ongoing Quality Assurance & Performance Coaching

Partnering with Alphanumeric Experts Drives Better Outcomes

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Over 97% average CSAT scores
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77% self-service rate achieved through AI utilization since 2018
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Serving 122 countries and 18+ languages globally

Contact Us to Get Started