We’ve got patient and HCP experience
down to a science.

We are passionate about the people and systems that bring the vision of life sciences organizations to life. Through data-driven, automation-powered, human-centered service, we shape a near-perfect patient experience.

See our life sciences solutions 

Our human-centered solutions boost productivity, accuracy, and quality of service.

Through our deep knowledge of and passion for the life sciences industry, Alphanumeric helps the world’s largest life science companies remove the friction from their patient, healthcare professional (HCP), and employee experience.

Digital Transformation of HCP & Patient Experience

Explore how omni-channel strategy, automation, machine learning, and AI drive near-perfect CSAT.

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AI-powered Global Contact Centers

 

See how AI can reduce agent volume, equip HCPs with instant access to accurate data, and provide a competitive advantage.

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Patient Support & Adherence

 

 

Connect the dots between drug adherence, patient satisfaction, patient outcomes, and brand loyalty.

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Localization

 

 

 

Determine if your service supply chain strategy delivers cost-efficiency and quality of service. You can have both!

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See it to believe it.

Whether you are launching or modernizing a contact center, embarking on your digital transformation journey, or strategizing how to improve patient experience, we can help!

  • Get a glimpse into how we’d tackle your goals as we tailor a demo around your unique use case.

  • Whether you need to improve patient experience, efficiently operate clinical trials, drive adherence, or transform workforce productivity via automation and AI, we can help.

  • We help the world’s largest life sciences companies deliver innovative, data-driven, human-centered service to patients and HCPs.

Side by side on the vision, full responsibility for the outcome.

That’s our motto. We do all of this because we believe that no matter how great your vision, it’s the people – patients, HCPs, and employees – who will make it a reality. See how we’ve made these client dreams reality.

Alphanumeric Smart Search provides accurate medical information to HCPs in a heartbeat.

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Alphanumeric Virtual Assistant provides patient and HCP answers to thousands of questions 24/7.

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Top 10 pharma company takes a contact center from cost-center to revenue generator.

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See how we hit 97% CSAT for the largest pharmaceutical provider in the world.

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Reflections, opinions, & conclusions from the team who’s made patient experience a science.

Tune in here for everything we’ve learned about digital transformation of the patient & HCP experience, how that drives patient adherence, and more!

Managing Life Sciences Risk in an Unprecedented Business Environment

Cindy Royal | 01/27/2021

The move to operating remotely brought with it not only operational and technological challenges, but concerns over how to manage risk.

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AI Solutions that Keep Life Sciences Customer Support Costs Down

Jay Baucom | 01/15/2021

There is a need for improved customer and patient experience like no other, as the healthcare industry surges in the wake of the COVID-19 pandemic.

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AI for Life Sciences: Is Healthcare Too Human to Mechanize?

Charlie Guerini | 12/29/2020

Physician shortage is a growing concern in many countries around the world, due to a growing demand for physicians that outmatches the supply.

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We are Global

Service Area Locations, Languages supported currently, Evaluating expansion based on market demand

See how we launched a multilingual clinical service desk in 30 days

Whether you are looking to expand across the globe or localize, we have a track-record for doing it right and doing it quickly. See how we spun up a new operation in a new country in less than 30 days.

Start making your vision a reality.

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