We are the leader in patient and HCP experience innovation.
We’ve got patient and HCP experience down to a science.
We are passionate about the people and systems that bring the vision of life sciences organizations to life. Through data-driven, automation-powered, human-centered service, we shape a near-perfect patient experience.
Our human-centered solutions boost productivity, accuracy, and quality of service.
Through our deep knowledge of and passion for the life sciences industry, Alphanumeric helps the world’s largest life science companies remove the friction from their patient, healthcare professional (HCP), and employee experience.
Digital Transformation of HCP & Patient Experience
Explore how a patient & HCP experience that is human-centered, omni-channel, and intelligently automated drives near-perfect CSAT.
Transform your contact center (medical information, safety, vaccines, product support, patient support and adherence) into one that is modern, personalized, and has a positive impact on patient outcomes.
We are excited to share the story with you! Watch this video to see how we became the leader in patient & HCP experience innovation.
Side by side on the vision, full responsibility for the outcome.
That’s our motto. We do all of this because we believe that no matter how great your vision, it’s the people – patients, HCPs, and employees – who will make it a reality. See how we’ve made these client dreams reality.
Alphanumeric Smart Search provides accurate medical information to HCPs in a heartbeat.
Reflections, opinions, & conclusions from the team who’s made patient experience a science.
Tune in here for everything we’ve learned about digital transformation of the patient & HCP experience, how that drives patient adherence, and more!
The Future of Life Sciences’ Global Contact Centers
Jay & Charlie | 06/03/2021
With the emergence of new technology and the ever-changing needs of patients and HCPs, life sciences companies have had to remain agile to ensure that their global contact centers are providing the support required.
See how we launched a multilingual clinical service desk in 30 days
Whether you are looking to expand across the globe or localize, we have a track-record for doing it right and doing it quickly. See how we spun up a new operation in a new country in less than 30 days.