Digital Transformation Made Easy

The future is now with AI-powered applications that provide more efficient customer service, increase contact center productivity and efficiency as well as emotional intelligence for better decision making.

Scalable Business Continuity Models

We help life science companies protect and recover critical telecommunications infrastructure, mission-critical business operations, and personnel productivity in the event of a disaster or key business disruption.

Planning
Get the technical, operational, and staffing support you need to respond quickly and efficiently to a variety of incidents and changing business requirements.

  • Critical systems identification
  • Return to service requirements
  • Escalation plan development
  • Communication plan development
  • Risk management assessments
  • Employee training
  • Period plan testing
  • Technology recovery team identification
  • Operational recovery team identification
  • Financial assessment

 

Objectives
Protect and recover critical telecommunications infrastructure, mission-critical business operations, and personnel productivity.

  • Develop and document comprehensive BCP/DR strategy
  • Identify BCP/DR Plan trigger events
  • Thorough testing of BCP/DR planning and preparedness
  • Ensure recovery of operations as quickly and effectively as possible
  • Ensure the safety of all personnel
  • Ensure all employees fully understand their duties in event of BCP/DR plan enactment
  • Ensure contingency plans are cost-effective
  • Ensure BCP/DR capabilities are applicable to key service partners and client stakeholders
  • Ensure proper escalation of changes in BCP/DR status
  • Ensure proper communications regarding BCP/DR status
  • Identify wide range of possible disruptive threats to normal business activities
  • Plan to address immediate financial needs of the company and employees

  • Quick reference of training material
  • Interactive voice response (IVR)
  • Development of FAQs to address the most common patient questions and provide faster responses
  • More effective contact forms
  • More accurate search results
  • Centralization of knowledge
  • Extensive support for multiple languages
  • More robust analysis of customer needs and behaviors
  • Greater scalability

  • Financial Assistance
  • Product Availability
  • Sample Requests
  • Sales Rep Info
  • Basic Product/Device Info

Proactive Crisis Management

We provide the technical, operational, and staffing support needed to respond quickly and efficiently to a variety of incidents and changing business requirements.

The Benefits of AI-Automation Are Clear

Woman wearing a denim jacket over a white shirt smiling and typing on her phone.

Patient-First Solutions

Increase CSAT and achieve compliance by completely transforming the patient journey with tailored, patient-centric solutions. With Alphanumeric, customer inquiries and responses are more accurately measured so you can deliver more valuable information.

Transform poor patient experience and decrease patient drop-off rates.

See Success Story
Doctor meeting with a patient while taking notes on a clipboard.

HCP Compatible Technologies

Support healthcare professionals in completing their tasks efficiently and effectively with digital tools that provide access to essential resources.

Streamline communications for better provider reach.

See Success Story
Two males sitting down in an office speaking to each other.

Strengthen Internal Teams For Better Results

Streamline operational efficiency, increase productivity, automate tasks, and equip agents to solve customer inquiries with targeted recommendations.

Improve handling time, learning curve, & agent confidence.

See Success Story
Smart Implementation in Life Sciences

Make Your Mark with Chatbot Implementation


Successful Solutions
Transactional Intents Have The Most Success

  • Financial Assistance
  • Product Availability
  • Sample Requests
  • Sales Rep Info
  • Basic Product/Device Info
  • Program Enrollment
  • Webform Adjudication

Challenges

Complex Intents Have The Most Risk

  • Product Quality Complaints
  • Drug Use and Interactions
  • Medical Information Requests
  • Diagnostic Inquiries

The Results
  • Reduced agent “burnout”
  • Engagement in varied, meaningful, and substantive consumer interactions creates purpose and gives satisfaction to a job well done
  • Reduction in repetitive, tedious, and occasionally hostile consumer contacts
Customer Response Center

Conversational AI for Customer Response

Efficient Chatbot Solutions


The Challenge
Deflect inbound financial/affordability inquiries away from live-agent service.


The Solution
Engage Chatbot AI to manage and handle repetitive and transactional intents/questions, screen consumers for eligibility and availability of financial assistance solutions, and provide effective and accurate answers. (70% chatbot volume related to financial affordability/assistance.)


The Results
Exceptional deflection, accuracy, and answer rates. Contact volume volatility for live agents was dramatically reduced and remains stable. KPI/SLA performance now exceeds expectations consistently, with fewer agents. (33% reduction in force). Improved agent morale and reduced burnout.

Contact Us to Get Started