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According to a recent study, chatbots are rated as one of the least dependable channels when it comes to customer service. So, what's the issue? And more importantly, how can we fix it? Let's take a closer look.

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Chatbots are computer programs that mimic human conversation. They can be used to automate customer-facing processes like customer support, sales, and marketing. Chatbots are powered by artificial intelligence (AI) and natural language processing (NLP).

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Charlie Guerini Senior Director, Global Operations & Head of Innovation
Meet Charlie Guerini, Senior Director, Global Operations & Head of Innovation
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