AI-Powered Solutions to Meet Patient, HCP Demand

AI-Powered Applications Save Time and Money, Enable Smarter and More Responsive Customer Service, Increase the Efficiency of Contact Center Management, And Generate Actionable Insights That Facilitate Decision-Making.

Alphanumeric's Approach to Digital Transformation

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We Help Life Sciences Companies use AI to Enhance Patient Care

And the Data Talks...

AI POC Results

The Journey to Self Service

RPA, Machine Learning, and AI

If You’re Just Getting Started on Your Automation Journey, It Can Feel Overwhelming. The Key Is to Tackle It One Achievable Milestone at A Time.

Get the lay of the land

Get the lay of the land

Identify manual processes in your workflow
Prioritize them, for both impact and level of effort

Automate, but start small

Automate, but start small

Automate something easy to learn and get confidence
Then begin automating tasks one at a time

Build your bot

Build your bot

Identify scripts with common routine tasks
Standardize, so they are performed the same way every time
Ensure regulatory compliance

Integrate analytics

Integrate analytics

Use analytical tools to analyze bot data Based on data, the tool will predict outcomes and recommend next steps

Move to artificial intelligence (AI)

Move to artificial intelligence (AI)

Use self-learning systems and tools Simulate human interaction within these environments via language, choice, knowledge base, and more

Reach Self Service

Reach Self Service

Create an Intelligent Automation Center of Excellence Use IA solutions that are fully automated, predictive, self learning, and humanistic

Intelligent-automation-info
1

Your environment and goals

We understand where are you today and where you are going

  • Customers
  • Services
  • Channels
  • Seasonal/project-driven requirements
  • Scale
  • Contact Volume and Patterns
  • Reporting
  • Service Levels Compliance
  • Regulations
  • Security
  • CRM and other external systems
2

Tailored Contact Center and Automation Strategy

Action plans from here to there

  • Cloud-based
  • First and second level (Bot2Agent) support tactics
  • Triage
  • Virtual assistance
  • Self-service
  • Self-care
  • Human touch
3

Implementation, Operation, and Innovation

Implementation, Operation, and Innovation

We implement, operate, and communicate the health according to your goals.

We use what we learn along the way to continuously innovate.

Make Your Mark