Then imagine what that would do for your CX and EX.
Intelligent automation. Artificial intelligence. Robotic Process Automation. You know there’s goodness in AI but aren’t sure where to start. We can help.
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We’re helping one of the world’s largest Life Sciences companies use AI to serve patients better.
And here are the results...
AI for HCPs and patients isn't just a dream... It’s in production!
See how GSK used AI to serve HCPs and patients in this on-demand webinar
Since deciding on AI for their medical information and customer experience operations just months ago, GSK, along with ViiV Healthcare and Alphanumeric, created a proof of concept (POC) that delivered.
And we want to show you how.
The journey to self service
RPA, machine learning, and AI, oh my!
If you’re just getting started on your automation journey, it can feel overwhelming. The key is to tackle it one achievable milestone at a time.
Get the lay of the land
Identify manual processes in your workflow
Prioritize them, for both impact and level of effort
Automate, but start small
Automate something easy to learn and get confidence
Then begin automating tasks one at a time
Build your bot
Identify scripts with common routine tasks
Standardize, so they are performed the same way every time
Ensure regulatory compliance
Integrate analytics
Use analytical tools to analyze bot data
Based on data, the tool will predict outcomes and recommend next steps
Move to artificial intelligence (AI)
Use self-learning systems and tools
Simulate human interaction within these environments via language, choice, knowledge base, and more
Reach Self Service
Create an Intelligent Automation Center of Excellence
Use IA solutions that are fully automated, predictive, self learning, and humanistic
The human touch – your customers want it.
So how in the midst of all of this automation and technical prowess do you personally connect with your customer?
Language
Authenticity
Personalization
Automate routine tasks to focus on customers
Your environment and goals
We listen to understand where are you today and where you are trying to get.
Customers • Services • Channels • Seasonal/project driven requirements • Scale • Contact volume and patterns • Reporting • Service levels Compliance • Regulations • Security • CRM and other external systems
Tailored Contact Center and Automation Strategy
We create a plan that gets you from here to there.
Cloud-based • First and second level (Bot2Agent) support tactics • Triage • Virtual assistance • Self service • Self care • Human touch
Implementation, Operation, and Innovation
Implementation, Operation, and Innovation
We implement, operate, and communicate the health according to your goals.
We use what we learn along the way to continuously innovate.