See how we can help 

So you can equip HCPs and keep patients safe.

For medical information leaders who need to...

Equip HCPs with accuracy & self-service

Seamlessly manage knowledge

Mitigate bot and AE intersections to stay compliant

Use AI to streamline operations

For customer experience owners who need to...

Increase customer satisfaction

Drive digital transformation

Find productivity gains

Increase revenue potential

For transformation leaders who need to...

Bring together data from disparate systems

Move to the cloud / reduce capex

Automate manual process

Improve reliability

Global Contact Centers

Whether you need to support HCPs, patients, or clinical trials, we’ve got you.

  • On and off-label support to HCPs
  • On-label support to consumers and patients
  • Multi-lingual clinical support for clinical trials including adverse event reporting
  • Vaccine ordering and fulfillment

Medical Information Contact Center / Fulfillment

Provides support to HCPs regarding prescription medications

  • On label / off label
  • Vaccine stability
  • Adverse events
  • Drug content
  • Fulfillment of HCP documentation requests

Consumer Medical Information Contact Center

Provides support to consumers and HCPs regarding prescription and OTC medications

  • On label only
  • Consumer support
  • Patient support

Clinical Support Help Desk

Provides internal and external support regarding clinical trial platforms

  • Technical Support for the different systems used to track clinical trials
  • Adverse event reporting
  • Currently supporting globally in 16 different languages

Vaccine Services Center

Provides support for the ordering and financial aspect of vaccines

  • Inbound calls for ordering / tracking of vaccine products
  • Order modifications
  • Refunds / returns

Digital Transformation of MA & MI Operations

The road to safety and compliance is paved with CX, EX, and operational health. See an AI solution that makes a difference for HCPs.

Learn more 

The Right Mix of People + Knowledge

To equip HCPs and stay compliant.

Pharmacovigilance

Medical writing for FDA compliant documentation.

Training

Drug, therapeutic, operational.

Talent

PharmaD, RHP, RN, Patient Assist (PA) with vertical expertise (vaccines, respiratory, HIV, and more).

Ways to Get Started

Whether you need support with clinical trials, product launch, consumer and HCP experience, or employee productivity, we’ve got you.

 

 

AI proof of concept customized to your use cases

 

 

Guidance on reconciling AI and compliance agendas

 

 

How to get your knowledge management AI-ready

 

 

Integration with systems like Veeva Vault and Salesforce

 

 

Mature natural language processing (NLP)

We’ve done it before

Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.

Customized solution to meet client-specific requirements

Retained contact center at client facilities and welcomed collaborative management

Streamlined recruitment and onboarding process

Improved customer service and CSAT metrics by improving retention rates, reducing call abandonment rates, and implementing detailed soft-skills training

Quality-focused service model

Complexity doesn’t phase us.

Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents–or both–we’ve got this.

Neither do tight timelines

We’ve been known to spin up a new contact center in a new country in as little as 30 days.

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