
For medical information leaders who need to...
Equip HCPs with accuracy & self-service
Seamlessly manage knowledge
Mitigate bot and AE intersections to stay compliant
Use AI to streamline operations
For customer experience owners who need to...
Increase customer satisfaction
Drive digital transformation
Find productivity gains
Increase revenue potential
For transformation leaders who need to...
Bring together data from disparate systems
Move to the cloud / reduce capex
Automate manual process
Improve reliability
Medical Affairs Services
Global Contact Centers
Whether you need to support HCPs, patients, or clinical trials, we’ve got you.
- On and off-label support to HCPs
- On-label support to consumers and patients
- Multi-lingual clinical support for clinical trials including adverse event reporting
- Vaccine ordering and fulfillment
Digital Transformation of MA & MI Operations
The road to safety and compliance is paved with CX, EX, and operational health. See an AI solution that makes a difference for HCPs.
The Right Mix of People + Knowledge
To equip HCPs and stay compliant.
Pharmacovigilance
Medical writing for FDA compliant documentation.
Training
Drug, therapeutic, operational.
Talent
PharmaD, RHP, RN, Patient Assist (PA) with vertical expertise (vaccines, respiratory, HIV, and more).
Ways to Get Started
Whether you need support with clinical trials, product launch, consumer and HCP experience, or employee productivity, we’ve got you.
AI proof of concept customized to your use cases
Guidance on reconciling AI and compliance agendas
How to get your knowledge management AI-ready
Integration with systems like Veeva Vault and Salesforce
Mature natural language processing (NLP)
We’ve done it before
Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.
Complexity doesn’t phase us.
Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents–or both–we’ve got this.
Neither do tight timelines
We’ve been known to spin up a new contact center in a new country in as little as 30 days.