PharmaD, RHP, RN, Patient Assist (PA) with vertical expertise (vaccines, respiratory, HIV, and more).
Ways to Get Started
Whether you need support with clinical trials, product launch, consumer and HCP experience, or employee productivity, we’ve got you.
AI proof of concept customized to your use cases
Guidance on reconciling AI and compliance agendas
How to get your knowledge management AI-ready
Integration with systems like Veeva Vault and Salesforce
Mature natural language processing (NLP)
We’ve done it before
Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.
Customized solution to meet client-specific requirements
Retained contact center at client facilities and welcomed collaborative management
Streamlined recruitment and onboarding process
Improved customer service and CSAT metrics by improving retention rates, reducing call abandonment rates, and implementing detailed soft-skills training
Quality-focused service model
Complexity doesn’t phase us.
Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents–or both–we’ve got this.
Neither do tight timelines
We’ve been known to spin up a new contact center in a new country in as little as 30 days.