For medical information leaders who need to...
Equip HCPs with accuracy & self-service
Seamlessly manage knowledge
Mitigate bot and AE intersections to stay compliant
Use AI to streamline operations
For customer experience owners who need to...
Increase customer satisfaction
Drive digital transformation
Find productivity gains
Increase revenue potential
For transformation leaders who need to...
Bring together data from disparate systems
Move to the cloud / reduce capex
Automate manual process
Improve reliability
Medical Affairs Services
Global Contact Centers
Whether you need to support HCPs, patients, or clinical trials, we’ve got you.
- On and off-label support to HCPs
- On-label support to consumers and patients
- Multi-lingual clinical support for clinical trials including adverse event reporting
- Vaccine ordering and fulfillment
Medical Information Contact Center / Fulfillment
Provides support to HCPs regarding prescription medications
- On label / off label
- Vaccine stability
- Adverse events
- Drug content
- Fulfillment of HCP documentation requests
Consumer Medical Information Contact Center
Provides support to consumers and HCPs regarding prescription and OTC medications
- On label only
- Consumer support
- Patient support
Clinical Support Help Desk
Provides internal and external support regarding clinical trial platforms
- Technical Support for the different systems used to track clinical trials
- Adverse event reporting
- Currently supporting globally in 16 different languages
Vaccine Services Center
Provides support for the ordering and financial aspect of vaccines
- Inbound calls for ordering / tracking of vaccine products
- Order modifications
- Refunds / returns
Digital Transformation of MA & MI Operations
The road to safety and compliance is paved with CX, EX, and operational health. See an AI solution that makes a difference for HCPs.
The Right Mix of People + Knowledge
To equip HCPs and stay compliant.
Pharmacovigilance
Medical writing for FDA compliant documentation.
Training
Drug, therapeutic, operational.
Talent
PharmaD, RHP, RN, Patient Assist (PA) with vertical expertise (vaccines, respiratory, HIV, and more).
Ways to Get Started
Whether you need support with clinical trials, product launch, consumer and HCP experience, or employee productivity, we’ve got you.
AI proof of concept customized to your use cases
Guidance on reconciling AI and compliance agendas
How to get your knowledge management AI-ready
Integration with systems like Veeva Vault and Salesforce
Mature natural language processing (NLP)
We’ve done it before
Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.
Customized solution to meet client-specific requirements
Retained contact center at client facilities and welcomed collaborative management
Streamlined recruitment and onboarding process
Improved customer service and CSAT metrics by improving retention rates, reducing call abandonment rates, and implementing detailed soft-skills training
Quality-focused service model
Complexity doesn’t phase us.
Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents–or both–we’ve got this.
Neither do tight timelines
We’ve been known to spin up a new contact center in a new country in as little as 30 days.