Medical Information Leaders
Who need to equip HCPs with accurate info & self-service, manage knowledge, mitigate bot & AE intersections, and use AI to streamline ops
Country Safety
Leaders
Who need to ensure patient safety and compliant adverse event management
Medical Affairs Solutions
Medical Information
Pharmacovigilance
Compliance
We help life sciences companies manage product quality and patient safety.
Whether you are in clinical trials, product launch,
or post-market, we can help.
Medical Information
Global contact centers supporting HCPs & consumers
Equip HCPs with accurate info
Manage knowledge
Use automation to streamline operations
Pharmacovigilance
Full case management
Adverse Event intake
Safety Case Processing & Reporting
Quality Review
Inbound & Outbound
Compliance
Regulatory compliance
Individual case reporting to regulatory agencies
Aggregate safety reporting to regulatory agencies
Risk management plan development
Regulatory communication
Audit & inspection readiness and support
Global Contact Centers
Whether you need to support HCPs, patients, or clinical trials, we’ve got you.
- The medical information teams deliver vital information for health care professionals and patients
- On-label support to consumers and patients
- Multi-lingual clinical support for clinical trials including adverse event reporting
- Vaccine ordering and fulfillment
Medical Information Contact Center / Fulfillment
Provides support to HCPs regarding prescription medications
- Vaccine stability
- Adverse events
- Drug content
- Fulfillment of HCP documentation requests
Consumer Medical Information Contact Center
Provides support to consumers and HCPs regarding prescription and OTC medications
- On label only
- Consumer support
- Patient support
Clinical Support Help Desk
Provides internal and external support regarding clinical trial platforms
- Technical Support for the different systems used to track clinical trials
- Adverse event reporting
- Currently supporting globally in 16 different languages
Vaccine Services Center
Provides support for the ordering and financial aspect of vaccines
- Inbound calls for ordering / tracking of vaccine products
- Order modifications
- Refunds / returns
Digital Transformation of MA & MI Operations
The road to safety and compliance is paved with CX, EX, and operational health. See an AI solution that makes a difference for HCPs.
Ways to Get Started
Whether you need support with clinical trials, product launch, consumer and HCP experience, or employee productivity, we’ve got you.
AI proof of concept customized to your use cases
Guidance on reconciling AI and compliance agendas
How to get your knowledge management AI-ready
Integration with systems like Veeva Vault and Salesforce
Mature natural language processing (NLP)
We’ve done it before
Here are the features of a Medical Affairs Contact Center we put together for a global pharmaceutical giant.
Customized solution to meet client-specific requirements
Retained contact center at client facilities and welcomed collaborative management
Streamlined recruitment and onboarding process
Improved customer service and CSAT metrics by improving retention rates, reducing call abandonment rates, and implementing detailed soft-skills training
Quality-focused service model
Complexity doesn’t phase us.
Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents–or both–we’ve got this.
Neither do tight timelines
We’ve been known to spin up a new contact center in a new country in as little as 30 days.