We Create Customer-Centric Solutions

Our teams are driven to improve and enhance interpersonal and patient experiences across industries. We provide more than just call centers – we go beyond them to provide top-tier customer service, patient experience support, and healthcare provider engagement that exceeds expectations.

Our Values Celebrate Human Connection

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Heart

We believe in putting people first. Everything we do is designed with the customer in mind.

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Mind

We believe in the power of technology to change the world and we are always looking for ways to use it to make a positive impact.

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Purpose

We value transparency and integrity, and we are committed to being a force for good in the world.


Our Mission

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Alphanumeric's mission is to achieve a higher standard in patient care. We provide contact center, digital transformation, and technical services support to our partners that increase their customer engagement, and overall satisfaction, and build a more aware, empowered, and engaged customer.

Company History

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Alphanumeric Systems Inc. started in 1979 as an IT Services company. Over the last decade or so we’ve transitioned into a life science industry partner that provides a wide variety of expertise and service offerings to enhance and support how our clients engage and connect with patients and healthcare providers. We focus on three key areas of support, end-to-end contact centers (set-up, support, and engagement), technical support (medical writing, training, education, digital transformation, advisory, and more), and implementation of efficient tools that create customer-centric solutions.

Why Work for Us

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Do you want to make your mark on the world? Do you want to help businesses achieve their goals and objectives? If so, you should consider working for us.

We believe that our employees are our most important asset and we work hard to create an environment where they can thrive. If you are looking for a challenging and rewarding career, we would love to hear from you!


Meet Our Executive Team

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Karen Braswell
Owner & Chairwoman of the Board

I want each employee to feel like they are making their mark and that their experience here matters. We're in this together, and I believe that doing the right thing by our employees and clients is always the best policy.

I'm proud of what we've accomplished at Alphanumeric, but I'm even more excited about what the future holds. We have the best team in the business, and I know that we're poised for even greater success.

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Randy Trice
CEO

One of my key focuses has always been to improve market share, revenue, and EBITDA. I possess a unique combination of strategic vision and the ability to execute with urgency. I've been instrumental in forging key relationships with other businesses and organizations that have benefited Alphanumeric, especially the CEO Roundtable on Cancer. I'm also passionate about creating a culture of performance, ownership, and success. I believe that if we foster this type of culture, we'll be able to achieve great things as a company. And I believe that's already starting to happen - we've seen tremendous growth in recent years.

I'm truly proud of what we've been able to accomplish at Alphanumeric, and I know we have even more great things in store. Thanks for being a part of our journey!

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Jay Baucom
Senior VP, Global Operations, & CIO

My focus has always been on delivering a patient experience that sets us apart. We do this by combining digital transformation, artificial intelligence, and a passion for the people who bring our customers’ goals to life. This combination has enabled us to achieve global CSAT scores over 96%, global NPS scores over 85%, and a track-record of zero audit findings or interruptions to business.

It’s my goal to continue making our mark in the world of healthcare through innovation and service excellence. Thanks for considering Alphanumeric as your partner in success!

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Linda Herndon
Senior VP of Life Sciences & Sales

I am responsible for selling solutions that improve patient, HCP, and client experience. I tackle complex client problems with diverse perspectives and a focus on innovation. My goal is to always put the needs of clients first and deliver exceptional results.

I have been able to build strong relationships with clients and earn their trust. I always go the extra mile to get the job done right. I am a proven leader in the life sciences industry and someone you can count on to create solutions that drive efficiency through AI.

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Ellyn Taylor
Global Director of Human Resources

One of the things I'm most proud of is our patient experience program. We're committed to doing the right thing by our patients, and our HR team is a big part of that. We work hard to create a positive experience for every person who walks through our doors, from the moment they apply until the day they leave.

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Cindy Royal
Global Compliance & Risk Officer

I'm proud to say that Alphanumeric is a company that takes compliance and risk management seriously. We're committed to doing the right thing by our patients and employees, and we're always looking for ways to improve our systems and processes.

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Sean Fitzgerald
Director of Finance

I work closely with key stakeholders to manage profitability and financial risk for all business units and departments. I'm responsible for financial analysis, budgeting, forecasting, and strategic financial planning. I believe that strong partnerships are key to success, and I'm proud to be a part of the Alphanumeric team.

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Christopher Spohr
Senior Director of Marketing

I take great pride in helping guide Alphanumeric on its mission to improve the patient experience and do the right thing. We are constantly looking for new ways to innovate and make our mark on the healthcare industry. I believe that strong marketing is essential to our success, and I am committed to using my skills and experience to help us reach our goals.

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Chris Dudley
Controller

At Alphanumeric our strong and trustworthy financial systems and processes enable extraordinary results and directly contributes to the value we create for our teams, clients and stakeholders.

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Christina Nixon
Senior Director of Medical Writing

I wholeheartedly believe that the accurate and effective communication of medical and scientific information shapes HCP and patient experience. At Alphanumeric, we are committed to delivering content of high scientific quality that is accessible to your intended audience. We hold ourselves to exceptional ethical standards and strive to provide our client partners with top notch scientific and strategic expertise.



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