Customer Response Center
Mission-Critical for You. A Core Competency for Us.
We Offer Personalized Care and Assistance with A Focus on Building Long-Term Relationships. Our Team Is Dedicated to Providing the Highest Level of Customer Service Possible, And We Are Always Available to Answer Any Questions or Concerns You May Have. With Our Help, You Can Confidently Manage Your Customers' Experiences with Ease.
Monday-Friday
8 am-8 pm
24/7
Specialty Products Coverage
83
Products Supported
– Our Services Include –
- Consumer Financial/ Affordability Assistance
- Coupon Program Management
- Professional HCP Sample Program Management
- Directory Assistance
- Quality and Safety Monitoring and Reporting
- Product Education
- Disease State Education and Support
- Product and Device Training
- Adherence Program Development and Management
- Written Correspondence
- Content Development and Publishing
- Social Media Community Management and Monitoring
(separate sheet with details) - Self-Service Solutions (IVR and Chatbot AI) Development
and Management - Testimonial Capture
- Consumer and HCP Fulfillment processing
Focused Therapeutic Areas
- Respiratory
- Vaccines
- Oncology
- Immunology
- HIV
Omnichannel Support
- Telephony
- Chat
- Written/Email
- Webform
- SMS
- Social Media
Quality Assurance and Compliance
- Call Quality Monitoring
and Calibration - Continuous Learning and
Best Practices (Iterative
Model Ecosystem)
Diversity and Inclusion
We celebrate the spectrum of human experience and appreciate that we are Stronger Together.