Crisis Management
Mission-critical for you. A core competency for us.
We Provide the Technical, Operational, And Staffing Capabilities Needed to Respond Quickly and Efficiently to A Variety of Incidents Requiring the Rapid Deployment of a Crisis Management Plan. We Employ Industry-Leading Technology and Crisis Management Practices to Ensure Rapid Response and Scalability to Meet Changing Business Requirements Throughout a Declared Crisis or Major Incident Response.
– Our Services Include –
Business Requirements
- Technology Requirements
- Staffing Requirements
- Incident/Crisis Classification(s)
- Crisis/Incident Response Plan
- Risk Assessment
- Escalation Plan
- Communication Plan
- Return to Normal Operations
- Risk/Cost Benefit Analysis
- SLA/KPI Requirements
Deployment
- Activation with SLA/KPI driven response
- 3-hour, 6-hour, 12-hour, 24 hour, and 48-hour
- Technology
- Cold, Warm, Hot platform availability/scalability
- Multi-channel volume capability
- Real-time metrics available
- Training
- Introductory
- Quarterly Refresher Training (ensures
ongoing readiness)
Documentation
- Crisis/Incident Management
Criteria - Response Plan Documentation
- SOP/SOG Documentation
- Staffing Plan (based on required
skillsets) - Technical Response Plan
- SLA/KPI Documentation
Crisis/Major Incident Close-out
- Ramp-down per business requirements
- Return to Normal Operations
- Lessons Learned
- Modification/updating of Major and Crisis Management Plans
- Post Event Training