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While sometimes confused for being the same thing, they are actually quite different. In this blog post, we will discuss the differences between CX and CS, and why it is important to understand the difference. 

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Omnichannel customer experience is the new standard for customer service. This approach provides a consistent, seamless experience across all channels—including in-person, online, mobile, and social media.

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Why is the voice of the customer so important? Here are some ideas:

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In order to provide the best possible service, it is important to use the voice of the customer. Here are some ways to do just that:

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