Contact Centers
Ensure The Delivery of An Optimal Medical Information Customer Experience While Maintaining Compliance with Regulatory Guidelines.
Access A Client-Dedicated Team of Experienced Life Science Customer Service Agents And Health Care Providers (HCPs) Experienced In Medical Information To Triage Incoming Calls
– Our Services Include –
Medical Information Contact Center/Fulfillment
Supports HCPs, patients, and vendors regarding prescription medications
- Triage support structure
- On label and off label
- Recognition and documentation of adverse events - Product Quality Complaints (PQCs)
- Drug content
- Fulfillment of HCP documentation requests
Consumer Medical Information Contact Center
Supports consumers and HCPs regarding prescription and Over the Counter (OTC) medication
- On-label product information only
- Recognition and documentation of adverse events - PQCs
- Consumer support
- Patient support
Vaccines Service Center
Supports ordering and financial aspect of vaccines
- Inbound calls for ordering/tracking of vaccine products
- Order modification
- Refunds/returns
Clinical Support Help Desk
Provides internal and external support for clinical trial platforms
- Technical support for the different systems used to track clinical trials
- Adverse event reporting
- 50+ languages supported globally
- Support 7x24x365
Pharmacovigilance Contact Center
- Supports follow-up for serious and non-serious AEs/Special Cases with HCPs, Patients and Consumers on a Global scale
- Reports on additional AEs/PQCs as identified for new patients as they arise
- Triages to the appropriate Medical Information teams to support further queries from HCPs, Patients, Consumers
- Reports and provides documentation on a Global setting to assist with AE reporting to Health Authorities as per Regulatory guidelines