Workforce Management
Access tailored reports and dashboards that allow you to visualize and act upon real-time metrics and reporting.
Plus our proprietary custom scheduling optimizer allows you to confidently track all aspects that can affect scheduling.
Our team of experienced professionals and time-tested software are ready to assist with any need in an ever-evolving workforce.
– Our Services Include –
Reports
- Agent KPI Scorecard
- Agent Call Evaluation Form
- Volume & Workload Distribution
- Desk Occupancy & Forecasts
- Dynamic Reporting
Dashboards
- Case Metrics Per Region
- Call Metrics Per Region
- Global Metrics
Scheduling Optimization
- Staffing Needs
- Labor Laws
- Workloads & Availability
- Shift Preferences
- Operations Research