“Contact centers are at a disadvantage without AI to streamline operations. With Alphanumeric’s solution, we can standardize answers to questions we get frequently and free up our agents to focus on other work.”
Digitally transform a Global Response Center that would grant patients access to fully-compliant, structured information 24/7/365. The streamlined solution needed to…
Standardize repetitive requests
Drive transactions to a self-service model
Allow agents to turn their attention to higher-value initiatives
An omnichannel, AI-packed solution to meet our client’s needs.
- Natural language processing (NLP) in 38 languages
- Understands complex dialogs and conversational intent
- Lexicon packed with everyday language & life science language!
- Compliance and regulatory committee involved from the start
- Screening for adverse events
- Frees up agents to focus on higher value initiatives
- Constantly adapts its knowledge base
- Ability to transfer to live agent
- Transforms patient experience