Alphanumeric Virtual Assistant provides patient and HCP answers to thousands of questions 24/7
“Contact centers are at a disadvantage without AI to streamline operations. With Alphanumeric’s solution, we can standardize answers to questions we get frequently and free up our agents to focus on other work.”
Vincent Atalese Operations Manager
Our client, GSK, was seeking a digital transformation of its Global Response Center that would grant patients access to fully-compliant, structured information 24/7×365. The streamlined solution needed to…
Standardize repetitive requests
Drive transactions to a self-service model
Allow agents to turn their attention to higher-value initiatives
An omnichannel, AI-packed solution to meet our client’s needs.
Natural language processing (NLP) in 38 languages
Understands complex dialogs and conversational intent
Lexicon packed with everyday language & life science language!
Compliance and regulatory committee involved from the start
Screening for adverse events
Frees up agents to focus on higher value initiatives
Constantly adapts its knowledge base
Ability to transfer to live agent
Transforms patient experience
Delivering accurate and fast results on more than 20 US websites!