“We needed a quick way of returning accurate search results back to the HCPs. And with Alphanumeric, that’s what we were able to achieve.”

Parag Birla
Senior Director of Strategy & Operations, Medical Affairs

ViiV Healthcare

The Challenge

GSK and ViiV Healthcare needed a way to assist overstretched HCPs from having to do long, arduous keyword searches that resulted in inaccurate outcomes. They sought a solution that would…

The Solution

AI Solution Transforms HCP experience through lightning-fast, accurate results.

Accurate

  • Integrates with Veeva Vault and Salesforce
  • Understands complex dialogs and conversational intent
  • Allows for searching of entire document and various sources

Knowledgeable

  • Uses mature natural language processing (NLP) IN 38 languages; not keyword searches
  • Medical information is constantly adapting to its knowledge base
  • Reduced search time

Expeditious

  • Near real-time results
  • Reduced return of irrelevant results
  • Transforms HCP experience

The Results

Alphanumeric is pioneering the way in AI for medical information with GSK and ViiV Healthcare.

Accurate content in 1.3 seconds

81% avg. accuracy

First implementation of AI for medical information

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