Engage Patients on Their Channels
Professional, technical, and advisory support for designing & implementing custom-tailored community management solutions. We help customers meet their marketing, reputational, and regulatory requirements by optimizing review and handling processes, facilitating information sharing through focused reporting, achieving quality policies and objectives, and providing award-winning customer service
Protect Your Brand and Drive Product Development
Monitor Online Adverse Events And Product Mentions
– Our Services Include –
1
Response Planning & Management
- Standardized Response Development
- Response Usage Reporting
- Real-Time Exceptions Handling
- Fixed & "Guidelines" Based Response Structuring
2
User Generated Content (UGC) Monitoring
- Public UGC (comments, replies, mentions, etc)
- Private UGC (direct messages, etc)
- Owned Accounts
- Paid Advertising Accounts
- 3rd-Party (Influencer) Posts
- Custom Websites
- Social Forums
- Listening Campaigns
(keyword, hashtag, etc)
3
Reporting
- Account Activity
- Standardized Reporting
- Flexible Ad-Hoc Reporting
- Campaign & Post Metrics
- Agent Metrics
- Community Concerns & Developing Issues
4
Systems Support
- Native Interface Option
- 3rd Party Activity Aggregator Software
- System Design, Customization & Implementation
- Customer Relationship Management (CRM) Integration
5
Pharma Focus
- Regulatory Oversight & Compliance
- Regulatory Reporting
- Adverse Event Handling
6
Global Issues
- Multi-Language Support
- 24/7 Monitoring Options
- Custom Timezone Monitoring for Resource Management
- General Data Protection Regulation (GDPR) & Data Privacy Adherence
- Crisis Management Services