Proven, customizable process
By combining social media monitoring with intelligent automation, you can provide solutions to your customers’ concerns through a flexible and user-friendly self-service response center.
And, if the patient needs additional assistance, the case can be triaged to the appropriate team.
Reveal
Using a robust social media monitoring tool, we reveal a comprehensive view of your brand mentions across channels.
See every comment, post, and product review on the channels your patients frequent and that matter most to your brand.
Review
Using a pre-approved moderation strategy, we review each mention and assign an appropriate follow-up workflow.
You’ll control the appropriate handling of each case so your patients feel that branded touch during each interaction.
Respond
Then, using an industry-rich team of pharma experts, we respond to patients with approved on-label replies.
Each response is handled by a trained Pharm.D., R.Ph., RN, or Patient Assistance Representative that specializes in your vertical.
Record
Lastly, using industry standard regulatory guidelines, we record the event and escalate to a pharmacovigilance team for review and action.
You’ll have archived adverse events that can be used to drive product development and measure campaign effectiveness.