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  • Services
    • Business Continuity Planning
    • Contact Centers
    • Crisis Management
    • Customer Response Center
    • Digital Transformation
    • External Expert Engagement
    • Global Contact Center
    • Learning & Communications
    • Managed Workplace
    • Medical Writing
    • Social Media Monitoring
    • Technical Writing Services
    • Workforce Management
  • Success Stories
    • Accurate Medical Information to HCPs
    • Virtual Assistant provides answers 24/7
    • Contact center drives patient adherence & revenue
    • Contact center in 30 days
    • AI transforms support effectiveness
    • Physicians network boosts growth
    • Speed agent time to value
    • Launch MI contact center during pandemic
  • Blog
  • Client Login
  • Services
    • Business Continuity Planning
    • Contact Centers
    • Crisis Management
    • Customer Response Center
    • Digital Transformation
    • External Expert Engagement
    • Global Contact Center
    • Learning & Communications
    • Managed Workplace
    • Medical Writing
    • Social Media Monitoring
    • Technical Writing Services
    • Workforce Management
  • Success Stories
    • Accurate Medical Information to HCPs
    • Virtual Assistant provides answers 24/7
    • Contact center drives patient adherence & revenue
    • Contact center in 30 days
    • AI transforms support effectiveness
    • Physicians network boosts growth
    • Speed agent time to value
    • Launch MI contact center during pandemic
  • Blog
  • Client Login

FDA Compliant Pharma Social Media Monitoring

Reveal, Review, Respond and Record Adverse Events

Learn More 

Engage Patients on Their Channels

Professional, technical, and advisory support for designing & implementing custom-tailored community management solutions. We help customers meet their marketing, reputational, and regulatory requirements by optimizing review and handling processes, facilitating information sharing through focused reporting, achieving quality policies and objectives, and providing award-winning customer service

monitoring-cycle

Protect Your Brand and Drive Product Development
Monitor Online Adverse Events And Product Mentions

See How 

– Our Services Include –

1

Response Planning & Management

  • Standardized Response Development
  • Response Usage Reporting
  • Real-Time Exceptions Handling
  • Fixed & "Guidelines" Based Response Structuring
2

User Generated Content (UGC) Monitoring

  • Public UGC (comments, replies, mentions, etc)
  • Private UGC (direct messages, etc)
  • Owned Accounts
  • Paid Advertising Accounts
  • 3rd-Party (Influencer) Posts
  • Custom Websites
  • Social Forums
  • Listening Campaigns
    (keyword, hashtag, etc)
3

Reporting

  • Account Activity
  • Standardized Reporting
  • Flexible Ad-Hoc Reporting
  • Campaign & Post Metrics
  • Agent Metrics
  • Community Concerns & Developing Issues
4

Systems Support

  • Native Interface Option
  • 3rd Party Activity Aggregator Software
  • System Design, Customization & Implementation
  • Customer Relationship Management (CRM) Integration
5

Pharma Focus

  • Regulatory Oversight & Compliance
  • Regulatory Reporting
  • Adverse Event Handling
6

Global Issues

  • Multi-Language Support
  • 24/7 Monitoring Options
  • Custom Timezone Monitoring for Resource Management
  • General Data Protection Regulation (GDPR) & Data Privacy Adherence
  • Crisis Management Services

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  • Partners
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    • Inbenta
    • Nice InContact
    • Lightico
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Contact Us

4515 Falls of Neuse Rd #250
Raleigh, NC 27609

Email:  info@alphanumeric.com

Toll-Free:  800-638-6556

Phone:  919-781-7575

Fax:  info@alphanumeric.com

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