By combining social media monitoring with intelligent automation, you can provide solutions to your customers’ concerns through a flexible and user-friendly self-service response center.
And, if the patient needs additional assistance, the case can be triaged to the appropriate team.
Using a robust social media monitoring tool, we reveal a comprehensive view of your brand mentions across channels.
See every comment, post, and product review on the channels your patients frequent and that matter most to your brand.
Using a pre-approved moderation strategy, we review each mention and assign an appropriate follow-up workflow.
You’ll control the appropriate handling of each case so your patients feel that branded touch during each interaction.
Then, using an industry-rich team of pharma experts, we respond to patients with approved on-label replies.
Each response is handled by a trained Pharm.D., R.Ph., RN, or Patient Assistance Representative that specializes in your vertical.
Lastly, using industry standard regulatory guidelines, we record the event and escalate to a pharmacovigilance team for review and action.
You’ll have archived adverse events that can be used to drive product development and measure campaign effectiveness.
Social media monitoring made simple, safe, efficient
Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents, we’ve got this.
Neither do tight timelines.
We’ve been known to spin up a new contact center in a new country in as little as 30 days.