We remove friction from patient, healthcare provider, and employee experience.

So you can help patients get better...and grab market share.

Drug Lifecycle

Research & Development • Clinical Trials • Product Launch • Post Market

  • Contact Center Platform
  • Intelligent Automation
  • Social Media Monitoring
  • Pharmacovigilance
  • Tech
  • Industry Rich Expertise
  • Training
  • Global Presence

Healthcare Providers • Customers • Employees

Our Pharma Services


Whether you are on a mission to...

Keep people safe, provide products that make a difference, ensure compliance, be first to market, make customers happy, make employees efficient

...we know how to help.

1

Contact Center Platform

Omni-channel
Automated outbound calling
Voice recognition
Virtual hold
Self-service

2

Intelligent Automation

Artificial Intelligence (AI)
Multilingual chatbots
Robotic process automation (RPA)

3

Social Media Monitoring

Social team design
Operations
Performance
Workflow
Data integration

4

Pharmacovigilance

FDA compliant documentation

5

Tech

Technology modernization and support
Security
Smart work spaces

6

Industry-rich expertise

Doctors of Pharmacy (Pharm. D.)
Registered Pharmacists (R.Ph.)
Registered Nurses (RN)
Patient Assist (PA)
Vertical expertise (vaccines, respiratory, HIV, +)

7

Learning

Training
Tailored Onboarding
Compliance
Drug-specific training via LMS

There are a lot of things that have to come together to keep patients safe and be profitable.

That’s our specialty.

  • Compliant writing
  • Right mix of talent on your service desk
  • Drug and vertical-specific training
  • Right language support
  • Automation
  • Employee productivity
  • Social media integration

We partner with pharmaceutical companies to understand your goals and serve as a single source, crafting a solution that brings everything together and brings that solution to life.

See how our biggest Pharma client transformed their contact center

From cost center to revenue-generating machine

See the study

Did we mention that we are global?

Take a look

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