Technology, Security, and Support
An Employee Experience that Operates so Smoothly, Teams can’t help but be Productive
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IT Transformation Leaders
Looking to boost performance and security, automate manual processes, find productivity gains, and drive down costs
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Employee Experience Owners
Working to equip new employees with the right tech, resolve issues faster, offer omni-channel support, and improve employee satisfaction
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Security Leaders
Who need to ensure regulatory compliance, secure cloud hosting enviros, improve incident response, and protect against cybersecurity threats
– Our Services Include –
Time Management
- Increase the amount of time available for internal IT staff to concentrate on strategic projects, short and long term planning, and other IT infrastructure improvements
- Provide a consistent, timely support service with a guaranteed service level agreement
Staffing Efficiencies
- Maintain current IT staffing levels while enhancing end-user service
- Allow for flexibility so IT staff to go on personal leave without sacrificing daily IT support and compromising end-user support
Monitoring & Support
- Have proactive monitoring, support, and management resolution of all managed IT devices
- Provide “Peace of Mind” that any IT issues related to the covered systems will be addressed quickly, proactively, and without any delay using the most modern network, server, and desktop monitoring tools available
- Identification of trends in the performance of the IT infrastructure that signify the need to re-architect or re-configure components and/or provide the business case justification for future investments
Epicenter of Employee Experience
Face-to-face and virtual resolution via the Hub and Spokes
Take a deeper dive into our Hub and Spoke Model, where we architect the strategy, provide the talent, and manage the operations.

The Hub
The control center of employee service and support–inventory, ticket management, and fulfillment

Full Lifecycle Asset Management
New devices, repairs, replenishments, loaners, troubleshooting, with broad support of leading devices and software platforms

The Spokes
Full-service, on-site Tech Lounges with face-to-face employee support

Centralized Approach
Provides accurate client tracking, inventory control and management, propagated in all the right systems

Automated Registration Process
Eliminates key strokes which saves time and reduces the possibility of mistakes

Streamlined Ordering, Fulfillment, and Inventory
Reduces the cost of additional resources

Accurate Tracking of Inventory
Helps fine-tune orders to buy only what sells, which saves money