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Global Contact Centers

Did you know that the experience you give your customers is central to not only customer satisfaction, but also the speed of innovation, product quality, and revenue potential?

For customer experience owners...

Increase customer satisfaction

Drive digital transformation

Find productivity gains

Increase revenue potential

For transformation leaders who need to...

Replace a legacy system

Move to the cloud / reduce capex

Automate manual process

Improve reliability

Did you ever dream that you’d turn your contact center into a revenue generating machine?

We did 

Contact Center Types

Contact Center Goodness

Alphanumeric Top 10: What Every Contact Center Should Have


We’ve built a lot of contact centers and learned along the way. Here are the 10 fundamentals to building a contact center that will perform, and what you’ll find in every Alphanumeric contact center.

1

Omni-Channel

Integrated voice, email, chat, social, and even snail mail when needed

Meet your customers where they are and increase volume with the same number of agents

2

Self Service

Intelligent automation like artificial intelligence (AI)-powered chatbots and robotic process automation (RPA)

Drive resolution at less costly tiers of support and make your support staff’s job a lot easier

3

Productivity Focus

Workforce parameter-setting like an after call work threshold

Streamline time spent on calls, keeping forward momentum

4

Customer Focus

Customer feedback captured after every interaction

Zero in on trends that you want to repeat—or refine

Iterate based on feedback and tell them about it, so they know you are listening

5

User-Friendly, Complete Picture

Full view of customer via data integration across IVR, CRM, and social platforms in one interface

Gives your agents the best experience and equips them to get results

6

Transparency

Robust reporting and analysis

Zero in on the health of customer experience and agent performance

7

Reliability

Upgrading legacy platforms to state-of-the-art, cloud-based solutions

Drive reduction in downtime and improve all KPIs – revenue, customer satisfaction, and product quality

8

Personalization

Multilingual capabilities and customer choice between automation and agent

Connect with your customers by knowing the right time to offer a human touch

9

Automation

Automated outbound calling, speech recognition, call back and product recognition increases volume and performance with the same resources

Provide dosage reminders, collect payment or feedback, resell, or upsell

Decrease wait time and abandon rates

10

Holistic Approach

Combination of state-of-the art technology, a talent mix tailored to your industry context and goals, and bulletproof operations

A contact center solution that turns into a results-generating machine

Complexity doesn’t phase us.

Whether we’re designing a desk with a diverse staff made up of specialists, generalists and everything in between, or diverse customer segments being served by the same contact center and agents, we’ve got this.

Neither do tight timelines.

We’ve been known to spin up a new contact center in a new country in as little as 30 days.

Our Approach

Side by side on the vision – and full responsibility for the outcome

Your unique goals and requirements are the North Star.

We’ll shape a solution based on that North Star, being intentional to make room for the future.

Then we’ll make it a reality, checking our work along the way via user acceptance testing.

We’ll keep the team aligned with user training at every stage, too.

We are Global

Service Area Locations, Languages supported currently, Evaluating expansion based on market demand

We are always evaluating expansion based on market demand. Let us know if you are desiring presence in an area we do not currently operate.

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