Imagine your team, systems, and data all working together in one fluid motion.

Then imagine what that would do for your CX and EX.

Intelligent automation. Artificial intelligence. Robotic Process Automation. You know there’s goodness in AI but aren’t sure where to start. We can help.

“Shift left”

Where the magic happens

The journey to self service

RPA, machine learning, and AI, oh my!

If you’re just getting started on your automation journey, it can feel overwhelming. The key is to tackle it one achievable milestone at a time.

1.Get the lay of the land

Identify manual processes in your workflow

Prioritize them, for both impact and level of effort

2.Automate, but start small

Automate something easy to learn and get confidence

Then begin automating tasks one at a time

3.Build your bot

Identify scripts with common routine tasks

Standardize, so they are performed the same way every time

Ensure regulatory compliance

4.Integrate analytics

Use analytical tools to analyze bot data

Based on data, the tool will predict outcomes and recommend next steps

5.Move to artificial intelligence (AI)

Use self-learning systems and tools

Simulate human interaction within these environments via language, choice, knowledge base, and more

6.Reach Self Service

Create an Intelligent Automation Center of Excellence

Use IA solutions that are fully automated, predictive, self learning, and humanistic

The human touch – your customers want it.

So how in the midst of all of this automation and technical prowess do you personally connect with your customer?

Language

Authenticity

Personalization

Automate routine tasks to focus on customers

The intelligent automation marketplace

IA will be table stakes in the not-so-distant future.
$12B today
$200B by 2025
Source: KPMG, LLP 2018

We can help.

Whether you are just beginning your intelligent automation journey or need to ramp efforts already in swing, we can help.

1
Your environment and goals
We listen to understand where are you today and where you are trying to get.

Customers • Services • Channels • Seasonal/project driven requirements • Scale • Contact volume and patterns • Reporting • Service levels Compliance • Regulations • Security • CRM and other external systems

2
Tailored Contact Center and Automation Strategy
We create a plan that gets you from here to there.

Cloud-based • First and second level (Bot2Agent) support tactics • Triage • Virtual assistance • Self service • Self care • Human touch

3
Implementation, Operation, and Innovation
Implementation, Operation, and Innovation

We implement, operate, and communicate the health according to your goals.

We use what we learn along the way to continuously innovate.

Start making your vision a reality

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