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TotalCare Managed Services

TotalCare is an easy, secure, and affordable way for small and medium-size businesses (SMBs) to maintain and maximize their IT investments so they can focus on their core business.

Business across all markets need flexible, cost-effective, and secure IT management, that accomodates a growing level of sophistication and complexity while catering to constrained resources and budgets.

That's where we come in. Alphanumeric has developed its TotalCare portfolio of managed services to be a simple, secure, and affordable approach to keeping the information technology of SMBs working at its absolute best.

TotalCare Service Plans
TotalCare Guarantee
 Platinum Gold Silver
99% Uptime Guarantee Check Mark Check Mark
Always-On Support
24x7x365 Monitoring and Alerting Check Mark Check Mark Check Mark
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5 x 10 Live Service Desk Check Mark Check Mark  
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5 x 10 Live End-User Help Desk (If Desktop Coverage is Selected) Check Mark    
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Unlimited Email Support Check Mark Check Mark  
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Unlimited Phone Support Check Mark Check Mark  
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Anytime Remote Desktop Diagnostics & Repair Check Mark Check Mark  
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Anytime Remote Printer Diagnostics & Repair Check Mark Check Mark  
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Anytime Remote Network Diagnostics & Repair Check Mark Check Mark  
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Anytime Remote Server Diagnostics & Repair Check Mark Check Mark  
Preventive Maintenance
Detailed Alerts Check Mark Check Mark Check Mark
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Detailed Monthly Reporting on All Devices Check Mark Check Mark Check Mark
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Quarterly Preventive Maintenance   Check Mark  
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Monthly Preventive Maintenance Check Mark    
Security Scanning
Ongoing Vulnerability Scans Check Mark Check Mark Check Mark
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Ongoing Desktop Scans (If Desktop Coverage is Selected) Check Mark    
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Ongoing Software and Application Scans Check Mark Check Mark Check Mark
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Ongoing Hardware and Operating System Scans Check Mark Check Mark Check Mark
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Patch Updates and Assessments Check Mark Check Mark Check Mark
IT Consulting
Ongoing, On-site hardware consultation Check Mark Check Mark  
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Ongoing, On-site software consultation Check Mark Check Mark  
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Ongoing, On-site ROI consultation Check Mark    
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Ongoing, Customized technology roadmaps—"Virtual CIO" Check Mark    
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Collateral

Bullet TotalCare Managed Services

Bullet TotalCare for Community Colleges

Success Stories

Bullet TotalCare Success Story—Four Oaks Bank

Bullet TotalCare Success Story—Piedmont Investment Advisors

Simple. Secure. Affordable.

Call or email your Alphanumeric account representative today to schedule your FREE consultation and you can start using these words to describe your own business systems tomorrow! 919.781.7575 or sales@alphanumeric.com.

 

 

 
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