If and when something goes wrong, Alphanumeric can be there to get your business back on track. Our responsive and efficient IT support and break/fix services follow any number of paths to ensure a prompt and complete resolution. In addition to offering around-the-clock service desk support, including remote desktop management, we can deliver live desk-side support as needed, or on a regular basis.
We adhere to detailed escalation and resolution processes to ensure responsive action and prompt remediation, and work with you to deliver the services that best address your needs — before they become issues.
Whether you need regular ongoing support or just a little help every now and then, our flexible approach ensures our ability to meet your needs. Our service desk customers enjoy multi-tiered support with an efficient escalation process for major incidents. Ad hoc on-site engineer support is available in pre-paid blocks of time, or on a regular, recurring basis. We also provide scheduled project work and perform repair services for warranty and non-warranty devices, as needed.