Technology Solutions & IT Support

Today’s technology is powerful — faster, more robust, and more capable than ever. But as we become more reliant upon technology to accomplish day-to-day goals, IT departments must devote more and more time to reactive fixes and maintenance of existing equipment, while forward-thinking, strategic work sits on the back burner.

The IT infrastructure, one of your business’ most powerful tools for accomplishing your goals, can also be one of your greatest obstacles.

But it doesn’t have to be.

Alphanumeric manages all or part of the technology lifecycle through an array of effective services — available a la carte or in tandem — that enable you to focus on core goals and move your business forward.

Technology should work for you, not the other way around.

Global 24×7 Service Desk

Available around the clock and around the world, our Raleigh, N.C.-based service desk offers comprehensive support to end-users, helping to ensure responsive incident resolution and streamline IT management. The service desk acts as a hub for any number of strategic services and provides a single-point-of contact for incident resolution or escalation, according to stringent service-level agreements, ITIL best practices, and SOC 2-compliant processes.

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Project Engineering Services

Keeping pace with technology can be a daunting task, but we can help make upgrades and implementations easier. Our team of highly-certified engineers helps you plan, design, and implement significant IT projects, guiding the process from start to finish and helping you save time and money.

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Cloud & Hybrid Cloud

Cloud solutions have created new opportunities for companies to shift capital costs to operational investments, simplify daily functions and enhance service levels and uptime. We can help you manage hosted services, and develop a hybrid strategy of hosted and proprietary solutions to best meet your individual needs and objectives, while taking full advantage of the cost savings and process streamlining cloud services can offer.

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Hardware & Software

We’re equipped to deliver whatever you need — servers, computers, telephone systems, etc. We’ve partnered with industry-leading manufacturers to provide you with the best pricing for the best fit IT infrastructure components. Whether you need a specific item to replace or add to your environment, or you want to design a full IT solution tailored to your business, we will work with you to find a solution to meet your goals and deliver the best value.

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Deployment & Infrastructure

For more than 35 years, we’ve helped our customers make the most of their IT investments. From consulting with you to determine the best solution for your specific needs and delivering components at the best value to managing large-scale implementations and deployment projects, we’ve helped our customers stay on the leading edge of technology, without creating undue burdens of cost or complexity.

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IT Support & Break/Fix Services

From quick, planned maintenance to emergency repairs, we’ve helped our customers keep their IT infrastructure working for decades. Whether it’s a one-time fix or regular on-site support, we have the skilled technical resources to meet your needs and make sure your technology performs as it should.

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24×7 Remote Monitoring & Management

A significant IT disruption has real financial consequences. Take a more proactive approach and prevent incidents from occurring in the first place. Alphanumeric offers automated monitoring and management tools, complemented by our service desk — which is staffed 24×7 — to offer insurance against catastrophic incidents and swift, all-hours response if something does go wrong.

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