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Alphanumeric and Cisco Systems partner to bring
our clients communications solutions that deliver on the promise
of IP telephony.
What is VoIP?
IP Telephony is the technology
for transmitting voice communications over a network using open-standards-based
transmission protocol. Enabled by Cisco AVVID (Architecture
for Voice, Video,
and Integrated Data), the IP solutions delivered by Alphanumeric
and Cisco use a single network infrastructure for the transmission
of data, voice, and video traffic, bringing businesses
all the benefits of a converged network, including increased productivity,
greater business flexibility, and reduced operational costs.
Solutions
- Call Manager: This software-based
call processing agent extends enterprise telephony features and
functions
to packet telephony
network devices such as IP phones, media processing devices, Voice
over IP (VoIP) gateways, and multimedia applications.
- Call Manager Express: This
solution enables the large portfolio of Cisco access and integrated
services routers to deliver a comprehensive
set of features commonly used by business customers, facilitating
the deployment of a cost-effective and highly reliable unified
communications solution for the small office.
- Cisco Unity Unified Messaging: an
integral component of the Cisco IP Communications system—is
a foundational element in bringing unified communication solutions
to enterprise-scale organizations.
It delivers powerful unified messaging (e-mail, voice, and fax
messages sent to one inbox) and intelligent voice messaging (full-featured
voice mail providing advanced functions) to improve communications,
boost productivity, and enhance customer service capabilities
across your organization.
- Meeting Place: An
integral component of the Cisco IP Communications system, Cisco
MeetingPlace is a complete rich-media conferencing solution that
seamlessly integrates voice, video, and Web conferencing capabilities
providing significant cost savings, advanced security, and an
enhanced user experience.
- IPCC: Designed for
enterprise departments, branch locations, and small to medium-sized
companies that want to deploy an entry-level or midmarket contact
center solution, Cisco Unified Contact Center Express can help
these organizations enhance operational efficiency, reduce business
costs, and improve customer response.
Vertical Success Stories
What is Your Return on Investment?
Cost Savings: When
voice and data travel over the same network, the need to create
and maintain a separate telephone network disappears. "That's
one of the benefits of moving to a converged environment, versus
maintaining two separate networks," says Helen Chan, senior
analyst at the Yankee Group research firm. "A
huge cost structure is required to maintain two systems."
- Installation
costs for new systems drop by 40% to 60% because a company only
needs to purchase and install one infrastructure
instead of two.
- A Yankee Group study showed that VoIP
systems were about 22% less expensive to operate than circuit-switched
networks.
- Costs associated with employee moves,
adds, and changes are virtually eliminated because the tasks
can be
handled in-house
simply by moving an IP phone into a different network jack.
- Organizations
using unified communications clients saved an average of 32
minutes daily per employee because
presence technology enabled
staff to reach one another on the first try.
- Use of softphones
resulted in an average savings of $1,727 per month in cell
phone and long distance charges. Mobile workers also
saved 40 minutes each day, enjoyed greater communications convenience,
and generated annual productivity gains of 3.5 days per year
through business continuity impact.
- Organizations using unified
messaging reported that employees saved 43 minutes per day
from more efficient message management
while
mobile workers saved 55 minutes per day.
- Companies using
integrated voice and Web conferencing reported a 30% reduction
in conferencing expenses (by making integrated
conferencing capabilities available in-house and on-network)
and an average savings of $1,700 per month in travel costs.
Contact
Us to find out if Alphanumeric's VoIP
solutions are right for you.
email: sales@alphanumeric.com
919.781.7575
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