Alphanumeric’s Lifecycle Management (LCM) solutions provide large and enterprise businesses with high value, cost effective, performance-based, IT outsourcing solutions. We deliver these services through a true outsourcing delivery model that employs rigorous Service Level Agreements (SLA) to ensure quality service delivery consistent with client expectations.

Coupled with our Support Services discrete offerings, we have the ability to assume complete responsibility for your IT needs or handle selective components working hand-in-hand with your IT team to keep you up and running. Either way, we strive for the highest level of commitment to customer satisfaction and getting the job done right the first time.

Deskside Support

Deskside Support Service provides assistance at a customer’s location for troubleshooting and repair of hardware, operating systems, software applications and network connectivity issues.

Hardware Maintenance Services

Hardware and Warranty Service

Alphanumeric provides a variety of warranty support services for most every leading manufacturer of desktops, laptops, server and peripherals.

• On-Site Coverage
• Replacement Parts
• Preventive Maintenance Programs

Depot Repair Services

Alphanumeric’s Depot Repair Services are managed from our Service Operations Center located in Raleigh, NC. The Service Operations Center facility is designed to accommodate our customers need for centralized services on a wide variety of computer related products and services.

Depot service and support offerings include:

• Laptop/Notebook overnight hot spare exchange services
• Portable products repair and return services
• Refurbishment, reconfiguration, staging, warehousing and shipping of desktop computer and peripheral products
• OEM warranty repair
• Spare part sales.

IMAC

Alphanumeric will coordinate all installation, move, add and change (IMAC) activities through our Single Point of Contact solution. The Alphanumeric Service Coordinator assigned will ensure that all IMAC calls are completed in accordance with our service level agreements. It will be the responsibility of the Service Coordinator to monitor all open requests for installation and escalate issues for resolution. IMAC calls are scheduled within three to five days after receiving notification of purchase.

Logistics, Configuration and Disposal Services

Alphanumeric has the policies, procedures and systems in place to accurately manage logistics, configuration and disposition needs. It is Alphanumeric’s goal to effectively provide a complete turnkey solution to meet specific needs. A part of that solution may include some, or all of the following:

• Staging for project based deployment activity to meet just in time delivery schedules
• Imaging PCs for deployment with a custom image
• Redeployment of upgraded and/or refurbished assets back into the environment, including repairs, upgrades, re-imaging
• Disk wiping for removal of sensitive data to ensure hard drive data security
• Disk drive shredding to ensure sensitive data is destroyed
• Recycling of obsolete assets in accordance with EPA regulations
• Shipping and handling, including guidance for logistical solutions
• Customized reporting, detailing location assets were received from, asset tag, description, manufacturer, model number, serial number

Contact Us to find out if Alphanumeric's Lifecycle Management and Support Services are right for you.
email: asisupport@alphanumeric.com
919.781.7575