Dedicated Service Desks

The benefits of a responsive, highly available service desk are many. From proactive monitoring and maintenance to end-user support and on-site technician dispatch, a strong service desk delivers much needed support quickly and effectively to keep your team on track. This is even more vital for organizations with large, global teams, regulated environments, and/or highly specific requirements.

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To meet these needs, Alphanumeric can establish a fully customized, dedicated service desk with staff trained to your specifications. We have implemented dedicated service desks in the United States and Canada, serving multinational organizations in sales, clinical research and IT, with global reach and multilingual requirements. Implementation can be remarkably swift — here’s the proof — and the service desk delivers all the benefits of our shared-resource desk, and then some. Features include the following:

  • Available globally, 24x7x365
  • Multi-tiered support and service dispatch capabilities
  • Multilingual support available (more than a dozen languages offered)
  • Customizable end-user interfaces (phone, email, and/or online)
  • Adherent to strict service-level agreements
  • Regulated by annual SOC 2 audit and ITIL best practices
  • Fully staffed with Alphanumeric employees, not contractors, to ensure consistent service and improvement-over-time

Contact us to find out more about how a dedicated service desk can support the unique challenges of a large, global, regulated environment. // ]]>