Bank of Wilmington Signs with Alphanumeric Systems for TotalCare Managed Services

Enhancing the support of their IT environment allows community bank to focus on delivering high-quality banking experiences to its customers

February 8, 2006, Raleigh, NC—Alphanumeric Systems announced today that Bank of Wilmington, a state chartered bank headquartered in Wilmington, North Carolina, has joined a growing list of small-to-medium-sized organizations that have signed contracts with the technology firm to provide its TotalCare managed services offering. Formally praised by a number of those clients, TotalCare is a low-cost suite of offerings designed specifically to meet the business needs of small to medium organizations, providing flexible, comprehensive, and affordable IT management for business-critical servers, applications, networks, and desktops.

Of the various TotalCare packages available, Bank of Wilmington has chosen Alphanumeric to provide 24x7 remote diagnostics, monitoring, and proactive support of business-critical servers and network security devices.

Says Tim Finnegan, Director of Alphanumeric’s TotalCare program, “With so much riding on the performance of their Information Technology (IT) resources, our financial services customers require their business systems and customer service capabilities to function at peak performance 24x7. By supplementing their existing IT support with TotalCare, the Bank of Wilmington has once again proven their commitment to providing a high-quality banking experience to their customers.”

Facing a growing level of IT sophistication and complexity, organizations nationwide are trending toward allowing trusted providers of IT services to proactively address their technology needs. Building on its 26 years of industry expertise and client relationships, Alphanumeric is well positioned to provide this simple, affordable technology solution to small and medium-sized organizations that need to remain focused on achieving their own business goals instead of worrying about the performance and management of their information technology systems.

Commentary from existing small to medium-sized TotalCare customers indicates the solution has hit the mark by addressing pressing business needs. Says Lynn Burney, Senior Vice President and Chief Operations Officer for the Bank of Wilmington, "We are committed to improving our community’s quality of life – and the quality of their banking experience. This commitment to quality led us to the TotalCare service offering from Alphanumeric. In many cases, our customer’s experience is facilitated by the use of our Information Technology, and the enhanced support we receive from TotalCare ensures that our systems are always functioning at their best.”

In addition to the 24x7 remote monitoring and management service, Alphanumeric’s customers are choosing additional options that fall under the TotalCare umbrella. These additional offerings include an end-user help desk, scheduled preventive maintenance, monthly analysis and planning meetings, and technology strategy services. More information on Alphanumeric’s portfolio of TotalCare services and free on-site consultations can be accessed at www.alphanumeric.com/totalcare, or by contacting the Program Director, Tim Finnegan, at 919.376.4518 or tfinnegan@alphanumeric.com.

Alphanumeric Systems, Inc. Recognized by the Triangle Business Journal for the third consecutive year as the area's “#1 IT Networking Company,” Alphanumeric Systems is the region's leading provider of technology and staffing solutions for public and commercial clients. In addition to its TotalCare line of IT management services, the company is the Southeast's only integrator operating as both a Microsoft Managed Gold Partner for Advanced Infrastructure and a Novell Platinum Partner. The company’s unique position in the industry is further defined by its identity management focus, which includes solutions from Microsoft, Novell, and Sun. With 250 employees and 26 years of expertise, Alphanumeric Systems maintains its corporate headquarters in Raleigh, North Carolina, and provides its full range of services out of offices in Charlotte, Greenville, and Greensboro, North Carolina; Columbia, Greenville, and Charleston, South Carolina; and Philadelphia, Pennsylvania. For more information on Alphanumeric or its offerings, please visit our corporate web site at www.alphanumeric.com.

Press Contact:

Wendy Burgess
Alphanumeric Systems
wburgess@alphanumeric.com
(p) 919-376-4457, (f) 919-872-1440