Fairfield Memorial Hospital Signs with Alphanumeric Systems for TotalCare Managed Services

January 12, 2006, Raleigh, NC—Alphanumeric Systems announced today that Fairfield Memorial Hospital (FMH) has joined a growing list of small-to-medium-sized organizations that have signed contracts with the technology firm to provide its TotalCare managed services offering. Formally praised by a number of those clients, TotalCare is a low-cost suite of offerings designed specifically for small to medium organizations, providing flexible, secure IT management for servers, applications, networks, and desktops.

Of the various TotalCare packages Alphanumeric has made available, FMH has chosen to outsource a single-point-of-contact call center, a help desk that includes support for applications specific to FMH, remote diagnostics and support, monitoring services, and on-site support.

Says Mike Gillespie, head of Alphanumeric’s Healthcare Solutions group, “Our customers, especially those in the healthcare marketplace, require their business systems to function at their peak performance 24x7– it truly is a matter of life and death. The proactive nature of our TotalCare offering gives our customers the most cost-effective approach to deal with the increasing complexity of managing their business systems – improving the return on investment of those systems and keeping their employees productive.”

Facing a growing level of IT sophistication and complexity, organizations nationwide are trending toward allowing trusted providers of IT services to proactively address their technology needs. Building on its 26 years of industry presence and client relationships, Alphanumeric is well positioned to provide this simple, affordable technology solution to small and medium-sized organizations that need to remain focused on achieving their own business goals instead of worrying about their information technology systems.

Feedback from existing small to medium-sized TotalCare customers indicates the solution has hit the mark in allowing Alphanumeric’s IT experts to address impending IT problems before the client’s business is disrupted. Says David Kline, Chief Financial Officer for Fairfield Memorial Hospital, "Our organization needs to focus on what we do best, which is to provide compassionate, quality health services to meet the needs of the citizens of Fairfield County. Alphanumeric's TotalCare services ensure that we have stable and efficient technology to do just that."

In addition to the TotalCare remote monitoring and management service, additional options clients may choose include access to the Alphanumeric help desk, scheduled preventive maintenance, and monthly analysis and planning meetings. More information on Alphanumeric’s portfolio of TotalCare services and free on-site consultations can be accessed at www.alphanumeric.com/totalcare, or by contacting the Program Director, Tim Finnegan, at 919.376.4518 or tfinnegan@alphanumeric.com.

Alphanumeric Systems, Inc. Recognized by the Triangle Business Journal for the third consecutive year as the area's “#1 IT Networking Company,” Alphanumeric Systems is the region's leading provider of technology and staffing solutions for public and commercial clients. In addition to its advanced Cisco solution delivery capabilities, the company is the Southeast's only integrator operating as both a Microsoft Managed Gold Partner for Advanced Infrastructure and a Novell Platinum Partner certified in Secure Identity Management. The company’s unique position in the industry is further defined by its identity management focus, which includes solutions from Microsoft, Novell, and Sun. With 300+ employees and 26 years of expertise, Alphanumeric Systems maintains its corporate headquarters in Raleigh, North Carolina, and provides its full range of services out of offices in Charlotte, Greenville, and Greensboro, North Carolina; Columbia, Greenville, and Charleston, South Carolina; and Philadelphia, Pennsylvania. For more information on Alphanumeric or its offerings, please visit our corporate web site at www.alphanumeric.com.

Press Contact:

Wendy Burgess
wburgess@alphanumeric.com
(p) 919-376-4457, (f) 919-872-1440