Category Archives: Alphanumeric

17th Annual Bio/Pharma Contact Centers Conference

Written on February 21, 2018 at 8:43 am, by

Alphanumeric is proud to sponsor CBI’s 17th Annual Bio/Pharma Contact Centers Conference, taking place February 27-28, 2018 at the Wyndham Philadelphia Historic District in Philadelphia. We are eager to connect with stakeholders and thought leaders in the biosciences and pharmaceutical fields to learn more about the challenges and opportunities they face in driving service excellence […]

Alphanumeric Systems, Inc. Appoints New CEO, Randy Trice

Written on January 17, 2018 at 9:20 am, by

—FOR IMMEDIATE RELEASE— ALPHANUMERIC SYSTEMS, INC. WELCOMES NEW C.E.O. RANDY TRICE TRICE PLOTS AN AMBITIOUS GROWTH STRATEGY FOR THE GLOBAL TECHNOLOGY SERVICES ORGANIZATION RALEIGH, N.C., Jan. 17, 2018 — Alphanumeric Systems, Inc. owner Karen T. Braswell has appointed Randy Trice as the company’s new Chief Executive Officer, effective as of January 1. Braswell will remain […]

Alphanumeric, in partnership with Delta Risk, has been named to North Carolina State Contract 918A for Security Assessment Services

Written on November 16, 2017 at 9:18 am, by

Continuing in our commitment to serving North Carolina’s public sector entities and educational institutions, Alphanumeric is pleased to announce our inclusion on North Carolina State Contract 918 A for Security Assessment Services. To provide the best possible service, we have partnered with Delta Risk, a global provider of strategic, operational, and advisory cyber security solutions. […]

Alphanumeric Expands Contract-Pricing Options for Public Sector Solutions

Written on September 11, 2017 at 5:17 pm, by

In the interest of serving our customers in the public sector, Alphanumeric engages with government entities and IT manufacturers to establish contract vehicles that ensure optimal pricing for state and local government agencies, public education, and other organizations in the public sector. Historically, this effort has focused on contract vehicles within the State of North […]

How Alphanumeric is Protecting Clients against WannaCry Ransomware and Other Security Breaches

Written on May 15, 2017 at 10:23 am, by

With the news of the global outbreak of WannaCry ransomware, we felt it was vital to provide assurance to all Alphanumeric customers that our systems, and those of our managed services customers are protected against the identified Windows vulnerability. All of the systems we manage are patched regularly through normal managed service activities. The only […]

Higher Education Finds a Cost-Effective Route to IT Modernization

Written on April 21, 2017 at 9:26 am, by

The North Carolina Community College System Partners with Alphanumeric to Deploy Fujitsu M10/Ellucian Solution to Cut Campus Operating Costs, Reduce Energy Usage In higher education, IT departments face tight budgets and a relentless focus on controlling costs. At the same time, technology is increasingly critical to meeting the varied needs of institutions, students, and faculty. […]


Written on March 8, 2017 at 10:38 am, by

Securing your business against data breaches begins with strategic employee training RALEIGH, N.C. – March 8, 2017 – More than half of all significant data breaches are caused by user error or tactics that target end-users, such as phishing or social engineering. Yet many organizations struggle to deliver and enforce employee training around security best […]

Alphanumeric hiring over 65 entry-level service desk agents to support short-term contract in Chapel Hill, N.C.

Written on April 8, 2016 at 12:22 pm, by

Jobs available, starting May 21, supporting major healthcare software implementation Alphanumeric Systems, Inc. seeks to hire more than 65 capable customer service agents to provide help desk support for a major project. Contracts will run from May 21 through June (approximately 45 days), with flexible shift options, including nights and weekends. To apply, visit our […]

Alphanumeric Appoints T.J. Coyle the Company’s First-Ever Chief Learning Officer

Written on February 9, 2016 at 2:24 pm, by

“Enhancing the Learning Services portfolio to become a world-class solution and authoritative leader in the field is my top priority,” Coyle says. FOR IMMEDIATE RELEASE RALEIGH, N.C., Feb. 9, 2016 — Alphanumeric Systems, Inc. has promoted T.J. Coyle to the role of Chief Learning Officer in an effort to continue the growth and build upon […]

Find the Hidden Value in your Service Desk

Written on January 27, 2016 at 12:52 pm, by

Our Senior Vice President of Business Development, David Peltzman published an article in Enterprise Services Outlook, discussing how businesses can extract maximum value from their service desk solutions. He writes: When it comes to the service desk, smart organizations truly can have it all. The old thought that a service desk can be any two of […]