Delighted Customers:
A pharmaceutical manufacturing company needed a trusted partner to provide application support for a wide range of business-critical and non-business critical applications. Alphanumeric delivered incident resolution, maintenance support, project activity and standby/call-out support, as well as adapting its services to accommodate implementation of new applications and decommission of old ones. From this partnership, the pharmaceutical company increased efficiencies and business continuity by ensuring the reliable service and operations of its applications.
A major pharmaceutical company enlisted Alphanumeric to provide Business Process Automation services to streamline internal and collaborative communications. The pharmaceutical company was also able to increase efficiencies in problem resolution by implementing standards and process improvements to minimize requests and streamline incident resolution. The assurance that its IT systems would operate more reliably with increased uptime and decreased opportunity for human error allowed the company to focus more of its resources and efforts on its core business goals.
A contract research organization outsourced its Help Desk services to Alphanumeric, continuing a long partnership and reducing the company’s IT maintenance expenses by trusting incident resolution services to Alphanumeric’s staff of expert engineers.
A central system office representing 36 colleges in North Carolina needed dedicated IT support help, but its small staff couldn’t support it. The office needed a partner it could trust to monitor and manage its IT infrastructure remotely, and offer assistance with remediation when alerts happen, or in case of disaster. Alphanumeric extended an existing partnership with the office, implementing the AlphaCare support system. The office then could focus its resources on its core business while its IT infrastructure was maintained by Alphanumeric.
A state real estate commission needed to ensure the maintenance of its IT systems, but had a limited staff. Alphanumeric supplied the commission with incident management, monitoring and first-level remediation of servers, and desktop monitoring and patch management. Alphanumeric also supplied the commission with a pre-paid support block for expertise as needed.
A national food-producer’s IT architecture combined multiple-vendor directory services and operating systems, a disparate set of management tools, and a back-office ERP system that required further third-party applications to allow company and client collaboration. Alphanumeric worked in tandem with Microsoft partners to develop and implement a new, robust system for the food-producer, that standardized the company’s IT architecture, delivering consistent end-user experience at the desktop, and enhancing corporate communications to realize a significant cost savings and enable a shift to proactive, project-based IT support for the food-producer.
A full-service provider of global logistics services with facilities near Raleigh, N.C., and Memphis, T.N., wanted to improve availability, enhance business continuity and start to build a disaster recovery solution. Alphanumeric provided the company with a two-phase solution in which efficiencies and cost-effectiveness goals were met with virtualization services and the IT system was consolidated to new HP servers and an HP Storage Server, installed with backup software and a secondary tape backup at the client site. As part of Alphanumeric’s comprehensive data recovery solution, the equipment then was moved to a hosted facility to provide failover in the event of a disaster.
The largest school district in South Carolina needed temporary deployment services, but had limited time to deploy workstations and printers while school was not in session. Alphanumeric met the client’s needs by assembling and managing a team of technicians, led by senior Alphanumeric technicians, to remove old workstations and set up new ones.
A community college serving 5,800 curriculum students and approximately 9,300 continuing education program students, had outgrown its server and needed to upgrade. Alphanumeric worked with the college’s technology managers to understand current needs and future goals, then provided a recommended new SUN infrastructure—determined by Alphanumeric engineers in conjunction with SUN partners—and a disaster recovery plan that would support the college’s needs now and into the future. Proactive adaptation to the college’s projected future growth and updated disaster preparedness gave the client the security that their IT system would provide reliable service in the years ahead without impeding the college’s institutional and business goals.
A community college with three branch locations in North Carolina built a new data center and needed assistance in transporting data center equipment from the old location to the new one. Alphanumeric used its expertise in IT solutions to help the college reach its goals safely and efficiently. Alphanumeric provided the college with a Systems Engineer to supervise the move, and to ensure equipment was properly powered down, packed, transported, reassembled and powered on.
Alphanumeric—The IT Partner You Can Trust
Email our salesteam today at sales@alphanumeric.com to find out how Alphanumeric can transform your technology investements. Or call us at 919.781.7575.
